FAQs
Who is Trek Travel
We provide cycling vacations of a lifetime in the world’s most beautiful destinations. From luxury experiences to easygoing self-guided adventures, we have a trip for every rider out there. Our trips include the use of award-winning Trek bicycles, including e-bikes, so you can ride the best routes with the best gear. Our team has been crafting unforgettable cycling vacations since 2002, so you can leave the planning to us and focus on nothing but having fun! Let’s go! Explore Trek Travel cycling vacations at TrekTravel.com.
Gift Certificates
To purchase a gift certificate, please call us at 866-464-8735 or email us at sales@trektravel.com.
Why Does Trek Travel Sell Bikes
To put it simply, the world's best bikes just keep getting better and better. In order to provide our guests with the very best experience, we constantly upgrade our fleet to the latest and greatest Trek bikes. What does that mean for you? The world's best bikes from our previous fleet are available for sale for a wicked good deal!
Quality Assurance
Buying a bike online shouldn’t be stressful. At Trek Travel, we take pride in offering the highest-quality used bikes available. In doing so, we utilize our Trek Travel Comprehensive Inspection Checklist that each bike must undergo prior to packing. Our professional mechanics spend hours meticulously cleaning, checking, and tuning every part of the bike. If anything doesn't meet or exceed our benchmarks, it is replaced.
Cosmetic Condition
Beyond making sure the bike is functionally impeccable, we strive to be as transparent as possible in the cosmetic condition of our bikes. With any used bike, the frames and components may have scratches and scuffs from handling, transport, and adventures on the road. Our mechanics closely examine any cosmetic flaws to verify that they are simply cosmetic.
If you have further questions about the cosmetics of a bike, please reach out. We're happy to answer questions, but we are unable to provide photos of your exact bike prior to sale. Each product page includes representative photos of the condition of our bikes.
Buyer Protection
Each Trek Travel bicycle sold includes the Trek Travel 90-day Satisfaction Guarantee. Our 90-day Satisfaction Guarantee covers the buyer in the unlikely scenario that there is a discrepancy in our Trek Travel Comprehensive Inspection Checklist. If the bicycle wasn't up to the standards we said it was, just let us know and we will work with you to make it right!
The Satisfaction Guarantee does not cover cosmetics. Our bikes are used, so it's safe to expect some scratches and scuffs from wear and tear.
In the rare case you do have a problem with your bike, please let us know immediately. We will work with you to get the issue resolved as swiftly as possible.
Packaging
First and foremost, our mechanics carefully package and secure the bikes to ensure your bike arrives in the same condition as it left our warehouse. In the unlikely case a package is damaged, please keep all packaging, take a photo of the damaged section of the box and contact us immediately.
Assembly
What's better than a professionally maintained used bike? Professional assembly to top it off. We recommend shipping your bike directly to your nearest Trek store for professional assembly, and to purchase any necessary accessories for your sweet new ride.
To ship to your Trek store, simply input the stores address in the shipping to section of the order and we will send it directly there. Please note, the buyer is responsible for notifying the Trek store of the inbound shipment as well as any assembly costs from the store.
Should you not have access to a Trek store or happen to be a savvy mechanic, you may choose to have it shipped directly to your door. If so, please see our Home Assembly Guide..
Shipping and Local Pick Up
We offer flat-rate shipping of $125 for all bikes sold in the lower 48 USA.
If you are in, or plan to be in, the Madison Area and would like to pick up your bike at our warehouse, select Local Pick-Up option at checkout and add a message in the notes field stating when you would like to pick up your bike. We will get in touch with you to confirm or change the appointment via your contact info in the purchase order. We are open 9AM - 4PM Monday - Friday by appointment only.
For shipments outside of the lower 48 USA, Trek Travel has partnered with BikeFlights.com. Please go to Trek Travel - Madison, WI - Bikeflights.com to book the shipment of your bike if outside the Lower 48.
If booking your shipment through BikeFlights, follow the steps below:
- Go to Trek Travel - Madison, WI - Bikeflights.com and input information under "Get Costs and Ship". General dimensions of a bike box are 58"x10"x34", weighing 35 lbs.
- Before booking shipment, send an email to shop@trektravel.com to confirm when the bike may be available to ship.
- Once ship date is confirmed with Trek Travel Shop, you may book the shipment.
- Once shipment is booked, send shipping label and all relevant additional documentation to shop@trektravel.com and schedule the pick-up date.
- We will ensure the bike leaves on the promised date.
Note: Trek Travel is not responsible for any aspect of the shipping purchased bikes through BikeFlights. It is the customer's responsibility to schedule and pay for the shipment through BikeFlights and coordinate with Trek Travel Shop on the pick-up date and handover of proper labeling of the shipment. Any damage that occurs in shipping must be worked out with BikeFlights directly.
Parts Swaps
We are not able to offer component swaps on our bikes. Visit your local Trek store for any products needed if a fit change is necessary.
Returns & Exchanges
All sales are final. We do not accept returns or exchanges.
Payment
All transactions must be processed on shop.trektravel.com. We accept payments from Visa, Master Card, Discover. We do not accept payment from Trek credit cards or American Express, nor are we able to process Trek Bike or Trek Travel bike coupons.
