FAQs


What condition are the bikes in?

Bikes have various levels of wear and tear. Slight changes in spec such as handlebar tape color and tires may vary. Bikes with Di2 electronic shifting are sold with a Shimano external battery charger. All components are well-maintained and checked for safety. Photos on bike product pages are not representative of actual condition of bikes.

Shipping, Processing & Receiving

Bikes: 

Shipping is a flat rate of $65 per bike and bulk delivery can be arranged if purchasing 10 or more bikes. Please contact us first for bulk orders.  Please allow 3-5 working days before an updated email with tracking information is emailed.

Jerseys: 

Orders are processed Monday-Friday (excluding holidays) and shipped via UPS Ground. Please allow 3-5 business days for handling your order. We provide free shipping on jerseys. If you order a jersey with a bike, we cannot ship your order to PO boxes.

Returns & Exchanges

Bikes:

Due to the nature of these bikes, we cannot accept returns or exchanges. All sales are final.

Jerseys: 

If for any reason you are not 100% satisfied with your purchase, you may return it within 30 days for refund or exchange. Returns must be unworn, in the state you received them, and in the original packaging.

Trek Travel is not responsible for shipping fees or lost returns. You will receive a notification when your return has been processed.

Please fill out our Jersey Return & Exchange Form and include it with your return. We do not accept returns or exchanges on bikes.

Payment

We accept payments from all major credit cards. We cannot accept payment from Trek credit cards.    

 

If you have any questions, please contact us by filling out the form below.