FAQs


 

Who is Trek Travel

We provide cycling vacations of a lifetime in the world’s most beautiful destinations. From luxury experiences to easygoing self-guided adventures, we have a trip for every rider out there. Our trips include the use of award-winning Trek bicycles, including e-bikes, so you can ride the best routes with the best gear. Our team has been crafting unforgettable cycling vacations since 2002, so you can leave the planning to us and focus on nothing but having fun! Let’s go! Explore Trek Travel cycling vacations at TrekTravel.com.

Why Does Trek Travel Sell Bikes

To put it simply, the world's best bikes just keep getting better and better. In order to provide our guests with the very best experience, we constantly upgrade our fleet to the latest and greatest Trek bikes. What does that mean for you? The world's best bikes from our previous fleet are available for sale for a wicked good deal!

Quality Assurance 

Buying a bike online shouldn’t be stressful. At Trek Travel, we take pride in offering the highest-quality used bikes available. In doing so, we utilize our Trek Travel Comprehensive Inspection Checklist that each bike must undergo prior to packing. Our professional mechanics spend hours meticulously cleaning, checking, and tuning every part of the bike. If anything doesn't meet or exceed our benchmarks, it is replaced.  

Cosmetic Condition

Beyond making sure the bike is functionally impeccable, we strive to be as transparent as possible in the cosmetic condition of our bikes. With any used bike, the frames and components may have scratches and scuffs from handling, transport, and adventures on the road.  Our mechanics closely examine any cosmetic flaws to verify that they are simply cosmetic.

If you have further questions about the cosmetics of a bike, please reach out. We're happy to answer questions, but are unable to provide photos of your exact bike prior to sale.

Buyer Protection 

Your new to you Trek bike will come with a standard Trek Lifetime frame and fork warranty.  

Each Trek Travel bicycle sold includes the Trek Travel 30-day Satisfaction Guarantee. Our 30-day Satisfaction Guarantee covers the buyer in the unlikely scenario we missed something and there's a discrepancy in our Trek Travel Comprehensive Inspection Checklist. If the bicycle wasn't up to the standards we said it was, just let us know and we will work with you to make it right!

The Satisfaction Guarantee does not cover cosmetics. Our bikes are used, so it's safe to expect some scratches and scuffs from wear and tear. If you have further questions about the cosmetics of the bike, please see our representative photos on the product page.

In the rare case you do have a problem with your bike, please let us know immediately. We will work with you to get the issue resolved as swiftly as possible.

Packaging 

First and foremost, our mechanics carefully package and secure the bikes to ensure your bike arrives in the same condition as it left our warehouse. In the unlikely case a package is damaged, please keep all packaging, take a photo of the damaged section of the box and contact us immediately. 

Assembly 

What's better than a professionally maintained used bike? Professional assembly to top it off. We recommend shipping your bike directly to your nearest Trek store for professional assembly, and to purchase any necessary accessories for your sweet new ride.

To ship to your Trek store, simply input the stores address in the shipping to section of the order and we will send it directly there. Please note, the buyer is responsible for notifying the Trek store of the inbound shipment as well as any assembly costs from the store.

Should you not have access to a Trek store or happen to be a savvy mechanic, you may choose to have it shipped directly to your door. If so, please see our Home Assembly Guide at the bottom of this page for assembly instructions. 

Parts Swaps 

We are not able to offer component swaps on our bikes. Visit your local Trek store for any products needed if a fit change is necessary. 

Returns & Exchanges 
All sales are final, we do not accept returns or exchanges.  

Payment 

All transactions must be processed on shop.trektravel.com. We accept payments from Visa, Master Card, Discover. We do not accept payment from Trek credit cards or American Express, nor are we able to process Trek Bike or Trek Travel bike coupons. 

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If you have any questions, please contact us by filling out the form below.