FAQs


Why are we selling these bikes?

In an effort to provide our trip guests with the very best experience, we keep them on the latest and greatest Trek bikes! This means we’re continually getting new bikes for our trips and passing along our gently used bikes for their next adventure!

What condition are the bikes in?

By the nature of their use, each bike is a little different. Bikes have various levels of cosmetic wear. Various scrapes and scratches on the components and/or frame may be present, though all are strictly cosmetic and do not affect the function or performance of the bike. Slight changes in spec such as handlebar tape color and tires may vary. All bikes undergo a 50-point inspection for safety, function, and overall condition from our professional mechanics prior to packing and shipping. Stock photos on bike product pages are not representative of actual condition of bikes. Please see representative photos of the wear one can expect on our used bikes. 

Do bikes include a warranty?

Like any used Trek bicycle, these do not offer any warranty.

What assembly will the bike require?

Bikes are professionally packed to be as secure in the box as possible. Although there will be some variation on packing, the following assembly will be required:

  • Wheel installation
  • Di2 connection
  • Handlebar straightening/installation
  • Fit adjustment
  • Pedal installation (pedals not included)
  • Proper torquing of all bolts

Can you swap components on a bike?

Bikes are packed to ship, so we’re not able to offer components swaps from the stock build listed on each bike’s specifications. Visit your local Trek store for any products needed if a fit change is necessary.

Where can I find user manuals?

Shipping, Processing & Receiving

Bikes:

Shipping is a flat rate of $65 per bike. If purchasing 10 or more bikes, bulk delivery can be arranged. For bulk orders, please contact us in advance. All orders will be shipped UPS Ground within 3 business days with a tracking update sent via email. Bikes will require a signature upon delivery.

Local pickup in Madison, WI can also be arranged for bike purchases. Just select “local pickup” at checkout and we will get in contact to arrange a pickup!

Jerseys:

Orders are processed Monday-Friday (excluding holidays) and shipped via UPS Ground. Please allow 3-5 business days for handling your order. We provide free shipping on jerseys. If you order a jersey with a bike, we cannot ship your order to PO boxes.

Returns & Exchanges

Bikes and Garmins:

Due to the nature of these items, we cannot accept returns or exchanges. All sales are final. If damage due to shipping occurs, please save the packaging for insurance purposes and contact us ASAP.


Jerseys: 

If for any reason you are not 100% satisfied with your purchase, you may return it within 30 days for refund or exchange. Returns must be unworn, in the state you received them, and in the original packaging.

Trek Travel is not responsible for shipping fees or lost returns. You will receive a notification when your return has been processed.

Please fill out our Jersey Return & Exchange Form and include it with your return. We do not accept returns or exchanges on bikes.

Payment

We accept payments from all major credit cards. We cannot accept payment from Trek credit cards.    Bike Discount Codes are not applicable to purchases on this site, those are redeemable for new Trek bikes purchased at your local Trek dealer.

 

If you have any questions, please contact us by filling out the form below.